The Difference Between「ご苦労さま」と「お疲れさま」の違い｜Japanese Grammar (N5–N3)

(Boss saying Gokurosama [Authority] vs. Joy saying Otsukaresama [Polite])

“Good work today!”
In Japanese, how you say “Good job” depends on your rank. ご苦労さま (Gokurosama) is for subordinates. お疲れさま (Otsukaresama) is for colleagues and bosses. Mixing this up is the #1 Business Mistake! Let’s get it right with Joy and Ken.

🗣 Conversation Scene

It is 6:00 PM. Joy is leaving the office.

Joy

部長（ぶちょう）、お先に失礼します。
ご苦労（くろう）さまでした！
(Manager, I’m leaving now. “Good job on your toil”!)

Ken

ストップ！Joyさん、上司（じょうし）に「ご苦労さま」はダメですよ。
とても偉（えら）そうに聞こえます！
(Stop! Joy, you can’t say “Gokurosama” to a boss. It sounds very arrogant/condescending!)

💡 Explanation

Check the direction of the relationship arrow.

Point 1: Gokurosama (ご苦労さま) = Top ➔ Down

Use by: Bosses, Elders, Customers
This phrase implies “I appreciate your labor/toil.” It is used by a superior to evaluate a subordinate’s work. If you say this to your boss, it sounds like you are evaluating them.

部長：「みんな、今日はご苦労さま。」
(Manager: Good work today, everyone. [Correct])
宅配便（たくはいびん）の人に：「ご苦労さまです。」
(To a delivery person: Thanks for your work. [Acceptable as customer])

Point 2: Otsukaresama (お疲れさま) = Universal

Use by: Everyone (Especially Bottom ➔ Up)
This means “You must be tired (from working hard).” It shows empathy and respect. It is the safest phrase in Japanese business.

同僚（どうりょう）に：「お疲れさま！」
(To colleague: Good job! / See ya!)
上司（じょうし）に：「お疲れさまでした。」
(To boss: Thank you for your hard work today.)

📊 Comparison Table

Phrase	Direction	Nuance
ご苦労さま(です) (Gokurosama)	⬇️ Superior to Subordinate	Evaluation / “Good job on your task”
お疲れさま(です) (Otsukaresama)	🔄 Any direction ⬆️ Especially to Superior	Empathy / “Thank you for hard work”